Macdonald Old England Hotel & Spa

We stated recently to celebrate a family members 94th birthday. The hotel was fabulous from start to finish. They communicated well with us around things like the accessible room and advising us that the lift was out of order to the Spa etc. Check in was lovely and a lovely gesture that disabled parking is complementary and right outside the door which was fabulous. Check in was excellent, informative and swift and we even managed to check in a little earlier as our room was ready. We had booked an accessible room, the room itself was amazing, spacious and a fill wet room and our room was just next door. What I would add here though is there is only one fully accessible room in the hotel and this is on the first floor at the back of the hotel and not the ground floor so it’s quite a distance from the lift access and a ramp involved. We asked about round floor rooms which are available but not accessible and we needed handrails etc for our stay. Sadly we didn’t get to stay at the hotel, as soon after check in our mother had a fall in the room and needed to be whisked off to hospital but what I would add here is just how incredibly kind and caring the staff were at this time. The first aid was efficient, the manager Agata was wonderful and Anna and a lovely guy from the restaurant ( sorry I didn’t get his name ) were both so helpful and kind, saying with my mother for a couple of hours while we waited for NHS service to call us back and generally making sure we were ok. We have stayed before and will definitely be back. The personal service we received made all the difference to what could have been a very traumatic event. My mother is on the mend and wanted to also comment on the kindness showed by the hotel too.

David